absoloop

Absoloop Customer Engagement Cloud(CEC) innovates customer engagement experience to the next generation.

Messaging and live chat
Best experience、efficiency and management power

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Chatbot
Never offline,save 85% cost

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Video customer service
The terminator of traditional customer service

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Ticketing
Collaboration throuout the company

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Best experience、efficiency and management power

Never offline,save 85% cost

The terminator of traditional customer service

Collaboration throughout the organization

Support customers across channels

Customers and their interaction records are integrated
across all channels. Powered by Customer 360 R

Customers are mapped/merged across different screens and channels based on AI algorithms
Customer interaction record are integrated across all channels to generate customer profile
Agent knows “who he is and what questions he may have” at the first hand, avoid customers describe their questions repeatedly
Increase First Contact Resolution (FCR) rate to achieve acquaintance like service
From “Hello, how may I help you?” To “Good morning Mr. Ross, the issue you raised yesterday, the latest status is ...

100+ features and configurations to customize best visitor side
experience ever

Bulletin board, self-service, FAQ, iframe, quick entry, guess what you want, everything you possibly need on visitor side, and everything is customizable
20+ pre-defined themes, fit your website/application perfectly
Native video/audio communication support, user’s choice of communicating with chat or audio or video
Search engine landing keyword analysis , visitor track and info, better understanding of every user
Chatbot always on line for 24 x 7 hours
Active marketing: trigger based auto pop-up invitation, agent pop-up invitation, hot recommendations

Work as an agent has never been so delightful. 7 years development,
500 features that power agents with best efficiency

Agent console for PC, Browser and APP, your choice of how you work
One console for live chat, call center, ticking, video customer service and chatbot
Knowledge base and common words to accumulate corporate knowledge and experience
Using iframe to integrate with business systems, service fulfillment without leaving the agent console
Human-bot Co Pilot, automatic detection of visitor intension, real-time reply recommendation or auto-sending

Full cycle operation management for service forecasting, on-site management
and operation analysis

Statistical report with 10+ dimensions and 160 indicators
Onsite data screen: real-time operation data and quick insight, enables efficient decision-making
Field management with 70+ indicators, multi-dimensional real-time early warnings and intervention tools
Intelligent quality inspection combines AI and human to achieve 100% quality control
Permission management per tenants, organizational structure, roles and functions. Support unified global operation management: multi-business, multi-workplace, multi-team

The infrastructure you do not see, but enables you with amazing power

Intelligent routing based on business logic, customer profile, incoming channel, region and timing
Data security: maximize customer privacy and data security
Powerful integration capabilities: API, event push, CRM integration, ticketing system integration

Specially trained for customer service industry

Precise semantic understanding capabilities based on leading deep learning and traditional machine learning algorithms. Robot intention recognition accuracy rate is 95%+, entity recognition accuracy rate is 98%+, emotion recognition accuracy rate is 95%+
Unsupervised pre-training to give robots knowledge of the world. Transfer learning, reinforcement learning, contrastive learning, self-taught learning etc., to greatly reduce the cost of bot construction and maintenance
Drag-and-drop to generate multi-round dialogue for complex service scenarios
Multiple reception modes: bot first, bot only, human first with overflows to bot, human-bot co pilot
Human-bot Co Pilot, automatic detection of visitor intension, real-time reply recommendation or auto-sending

Same question can have different answers based on strategies such as location, time, channels and business logics
Table based knowledge graph. Third-party knowledge graph integration
Emotion recognition and action trigger
Guess you want to ask based on user profile and real-time context
Advanced knowledge maintenance tools to lower the cost of chatbot management
Pre-built knowledge base/intensions for education/finance/e-commerce industries
Leads collecting bot, the success rate of getting contact numbers is higher than human agent

The terminator of traditional customer service

Terminal supported: 5G line, APP SDK, Web, H5
Server-side recording
Three-party and four-party video mode
Desktop sharing, interactive whiteboard, shared documents, remote control
Third-party integration: face recognition, OCR, ASR/TTS, MRCP, SIP, ACD, electronic contract, digital person, beautify system
Pluggable architecture to plug video capabilities into any existing customer service system